Shipping policy

We're a local concierge service, not a shipping company. There are no carriers, no tracking numbers, and nothing in transit — every order is hand-delivered, and select packages are styled and installed on site by our team across our service area. Here's exactly what to expect, depending on the package you choose.

Service area: Beverly Hills, Bel Air, Brentwood, Pacific Palisades, and Santa Monica. If your home sits just outside these neighborhoods, reach out — we'll tell you honestly whether we can accommodate you.

Two ways your display arrives

Every Palm & Pumpkin package is fulfilled one of two ways. The difference is simple: who styles the display — you, or our designer. Your package page tells you which one you're buying, and you can upgrade a drop-off to a designer-led install at checkout.

1. Drop-off delivery

Included with The Stoop, The Classic, and The Showcase — unless you add Professional Design & On-Site Install.

What it is: We hand-select a curated collection of pumpkins, gourds, hay, and seasonal materials chosen for your package, and deliver them to your door — cleanly staged and ready to arrange. Think of it as a beautifully sourced palette, delivered to you.

What you do: You style and place the display yourself, exactly how you like it. That's the nature of a drop-off — the materials are curated for you, and the arrangement is yours to create.

Being home isn't necessary. Drop-off is contactless. We'll place everything neatly at your entry or a spot you specify, set anything heavy safely, and can text you a photo once it's delivered so you know it's there.

What drop-off is not: a designer does not compose or install the display for you. If you'd like that, simply add Professional Design & On-Site Install at checkout — or choose The Estate or The Manor, where designer-led installation is included.

2. Designer-led installation

Included with The Estate and The Manor. Available as a paid add-on on The Stoop, The Classic, and The Showcase.

What it is: One of our designers arrives and builds your display on site — arranging, layering, and styling to your home's architecture and entry, then adjusting in person until it looks right. It's the full concierge experience: you get a finished, composed display, not a delivery to assemble.

Access, not attendance. We need a way onto the property at your scheduled time — a gate code, a call-ahead, or someone to let us in. You're welcome to be there, but you don't need to be. If access can't be provided at the scheduled time, the waiting-time and re-trip terms in our Terms of Service apply.

In and out in a single visit. We complete your installation in one visit and clean up all packaging and trimmings before we leave — your porch is display-ready when we go.

Scheduling and timing

We arrange your delivery or installation date with you when you book. To guarantee a date, we ask that you reserve ahead of time (see our Cancellation & Refund Policy for the reservation window). During peak season — October — dates fill quickly, so the earlier you reserve, the better.

On your scheduled day we'll give you a target arrival window. Please treat arrival times as good-faith estimates rather than guarantees: traffic, weather, and the install ahead of yours can shift a window. If we're running off-schedule, we'll tell you. This mirrors the timing terms in our Terms of Service.

Delivery and installation fees

Delivery and, where included, installation are built into your package price within our service area — there is no separate shipping charge. Homes outside the core service area may involve a travel arrangement, which we'll always confirm with you in advance.

Weather

We deliver and install in normal seasonal conditions. In the event of severe weather that makes safe installation impossible, we'll coordinate a new date with you. Weather-related rescheduling is covered under the force majeure and rescheduling terms in our other policies.

End-of-season removal

Removal of your display at the end of the season is a separate service, available as an add-on — it is not automatically part of delivery or installation. What to expect from removal is described on the package page and in our Terms of Service.