Refund policy
Every Palm & Pumpkin display is sourced and styled to order. When you reserve a package, we hand-select your pumpkins, gourds, and seasonal materials from our growers specifically for your porch — which means our work, and our costs, begin well before install day. The policy below is written to be fair to you and honest about that timeline.
Reserving your display
To guarantee installation by your requested date, we ask that you reserve at least 7 days ahead. This gives us the window we need to source your materials and schedule your install. Reservations made inside that window are welcome and we'll do our best to accommodate them, but we can't guarantee a specific install date.
Changing or cancelling your order
7 or more days before your scheduled install date — full refund, no fee. At this point we haven't yet placed the sourcing order for your display, so changing your date, swapping your package, or cancelling outright costs you nothing. Just let us know.
Within 7 days of your scheduled install — refunded, less a 25% restocking fee. By this point we've hand-sourced your pumpkins and reserved your install window against other bookings we've turned away. Cancellations at this stage are refunded less a 25% restocking fee. We return your materials to inventory wherever we can; the fee covers sourcing, handling, and the reserved crew time we can no longer fill.
After your display has been delivered and installed — non-refundable. A completed display is a custom, perishable service and can't be returned or restocked. If something isn't right with your installation, see "If something isn't right" below — we'll take care of you.
Rescheduling
Life happens, and so does weather. You can reschedule at no charge up to 7 days before your install. Inside that window, rescheduling is subject to material and crew availability, and any already-sourced perishable materials may need to be re-sourced at cost. We'll always tell you exactly what a change involves before anything is charged.
If we can't deliver
On the rare occasion a crop failure, supply shortage, or weather event prevents us from delivering your display as promised, you'll receive a full refund or a rescheduled install — your choice. You are never charged for a display you didn't receive.
If something isn't right
We stand behind every install. If your display arrives damaged or materially different from what you reserved, contact us within 48 hours of installation and we'll repair or replace it at no cost to you. Because pumpkins and gourds are natural, seasonal products, minor variation in size, shape, and color is part of their charm and isn't considered a defect.
How to make a change or cancel
Call or text us at 213-373-7866 with your order number and we'll confirm your change or cancellation in writing. Approved refunds are returned to your original payment method within 5–10 business days. Restocking fees, where they apply, are disclosed at the time you reserve and are deducted from your refund.
By reserving a Palm & Pumpkin display you acknowledge and agree to this policy.